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Long Term Care Ombudsman Program
Program is a statewide network of individuals who help residents in long-term care facilities maintain and improve their quality of life by helping ensure their rights are preserved and respected. Ombudsman that are not tied to any facility by employment or other relationship can become a trusted confidant through regular visits with nursing home residents. Ombudsman can take a complaint, discuss the complaint with the resident, take action on the complaint, or begin an investigation. Resident must give consent for the Ombudsman to act on any complaint. The Ombudsman Program is a program of the Department of Health and Senior Services and is managed by Aging Matters for Southeast Missouri. Visit the website at https://health.mo.gov/seniors/ombudsman/